Serving the Travel and Tourism Customers

What you will learn

• ✓Identify and analyze the diverse needs and expectations of international and domestic travelers.
• ✓Demonstrate professional verbal and written communication techniques tailored for the tourism industry.
• ✓Apply effective conflict resolution strategies to manage and resolve customer complaints in real-time travel scenarios.
• ✓Evaluate the impact of cultural diversity on customer service delivery and adapt behaviors accordingly.
• ✓Utilize industry-standard software and tools to manage customer bookings and service inquiries efficiently.
• ✓Develop a personalized service recovery plan to maintain brand loyalty after a service failure.
• ✓Explain the legal and ethical responsibilities of service providers within the travel and tourism framework.

Programme structure

Entry requirements

• ✓Secondary School Diploma or equivalent qualification.
• ✓Demonstrated proficiency in English communication (written and oral).
• ✓Basic computer literacy and familiarity with internet navigation.

Fees