Managing Front Office Operations at COTHM Pakistan, Hospitality Management.
What you will learn
- Analyze the structural organization of the front office and its vital role in the overall hospitality business model.
- Execute front-of-house technical procedures including reservations, registration, and guest accounting using digital property management simulations.
- Evaluate revenue management strategies and occupancy forecasting techniques to maximize RevPAR and ADR.
- Develop comprehensive service recovery protocols to address guest grievances and enhance brand loyalty in a virtual service environment.
- Interpret financial reports and night audit data to ensure accurate accounting and operational efficiency.
- Formulate leadership strategies for managing diverse teams and implementing sustainable front office practices.
Programme structure
Unit 1
- Managing Front Office Operations e-Book
- Assessments
Entry requirements
- High School Diploma or equivalent academic credential.
- Basic proficiency in digital literacy and productivity software (e.g., Microsoft Office Suite).
- Introduction to Hospitality Industry (recommended but not mandatory).
Fees
| Registration Fee | PKR5,000 |
| ICM UK | PKR40,000 |
| Tuition · Online | PKR70,000 |
| Total (mandatory) | PKR115,000 |
| Registration Fee | USD50 |
| ICM UK | USD120 |
| Tuition · Online | USD250 |
| Total (mandatory) | USD420 |
| Registration Fee | AED200 |
| ICM UK | AED440 |
| Tuition · Online | AED900 |
| Total (mandatory) | AED1,540 |