Diploma in Hotel Operations at COTHM Pakistan, Hospitality Management.
What you will learn
- Demonstrate proficiency in front-of-house operations, including reservation systems and guest registration protocols.
- Implement standardized housekeeping and facility maintenance procedures to ensure optimal guest satisfaction and safety.
- Manage food and beverage service operations in compliance with international health, safety, and hygiene regulations.
- Apply effective communication and conflict-resolution techniques to manage diverse guest expectations and service recovery scenarios.
- Analyze hotel financial reports and operational metrics to assist in departmental budgeting and inventory control.
- Coordinate cross-departmental workflows to ensure seamless service delivery across all hotel divisions.
Programme structure
Year 1
- English - I & Global Professional Development · 2 credit hours
- Urdu - I · 2 credit hours
- Islamic Studies · 1 credit hours
- The Lodging & Food Service Industry - I · 2 credit hours
- Food and Beverage Division - I · 3 credit hours
- Rooms Division - I · 3 credit hours
- Tarjuma-Tul-Quran · 1 credit hours
- Computer Fundamentals · 2 credit hours
Year 2
- English - II · 2 credit hours
- Urdu - II · 2 credit hours
- Pakistan Studies · 1 credit hours
- The Lodging & Food Service Industry - II · 2 credit hours
- Food and Beverage Division - II · 3 credit hours
- Rooms Division - II · 3 credit hours
- Tarjuma-Tul-Quran · 1 credit hours
- Research Project · 2 credit hours
Entry requirements
- High School Diploma or equivalent secondary education credential.
- Minimum of 6 months of experience in a customer-facing service role.
- English language proficiency at an intermediate level (B2 or equivalent).