Certificate in Hospitality Workplace Skills at COTHM Pakistan, Life Skills.
What you will learn
- Demonstrate proficiency in utilizing industry-standard Property Management Systems (PMS) and digital reservation platforms.
- Apply cross-cultural communication strategies to resolve guest grievances and enhance the service experience in a virtual or physical setting.
- Analyze hospitality operational workflows to identify and implement efficiency improvements.
- Execute professional business communication including reporting, digital correspondence, and team coordination within a service context.
- Implement health, safety, and compliance protocols relevant to international hospitality standards.
- Develop a comprehensive guest service plan that integrates personalized experience design with brand standards.
- Evaluate the impact of digital transformation on guest loyalty and operational sustainability within the hospitality sector.
Programme structure
Unit 1
- The Art of Effective Communication · 14 credit hours
- Personality Development · 14 credit hours
- Soft Skills Required in The Hospitality Industry · 14 credit hours
Entry requirements
- High School Diploma or equivalent General Education Development (GED) certificate.
- Demonstrated English language proficiency (TOEFL iBT 60+ or equivalent for non-native speakers).
- Reliable high-speed internet access and a computer capable of running industry simulation software.
Fees
| Registration Fee | PKR5,000 |
| KHDA Dubai Certification | PKR19,500 |
| ICM UK | PKR40,000 |
| Tuition · Online | PKR21,000 |
| Total (mandatory) | PKR85,500 |
| Registration Fee | USD50 |
| KHDA Dubai | USD70 |
| ICM UK | USD120 |
| Tuition · Online | USD75 |
| Total (mandatory) | USD315 |
| Registration Fee | AED200 |
| KHDA Dubai | AED150 |
| ICM UK | AED250 |
| Tuition · Online | AED400 |
| Total (mandatory) | AED1,000 |